Welcome, and thank you for your interest in our website Usly.app and the services we provide (collectively, our "Service"). This Complaint Policy forms part of your agreement with us ("Complaint Policy").
Who We Are and How to Contact Us
Usly is operated by USLY COMPANY LLC, a limited liability company registered in the United States under EIN: 33-1707000, with its registered office at 2201 Menaul Blvd NE Ste A, Albuquerque, NM 87107. To contact us, please email our support team at contact@usly.app.
Interpretation
In this Complaint Policy, capitalized terms have the same meaning as defined in our Terms of Service.
Eligibility
Whether or not you are a user of the Service, you may use this Complaint Policy to report any complaints regarding the Service.
How to File a Complaint
If you have a complaint about the Service (including any complaint regarding Content or User behavior), please send your name, address, contact details, a description of your complaint, and if your complaint concerns Content, the URL of the Content in question to contact@usly.app, including the name of the User involved.
Complaint Procedure
Our complaint handling procedures depend on the nature of the complaint:
For complaints regarding illegal or non-consensual content, we commit to:Investigating your complaint promptly using the appropriate mechanisms based on the nature of your claim.If we need additional information or documents, we will contact you for further details.We will review your complaint in good faith within seven (7) business days.If we believe the content is illegal or non-consensual, we will remove it immediately and notify you of our decision via email or other electronic communication.If we believe the content is not illegal or non-consensual, we will inform you of our decision via email or other electronic communication.Any dispute that may arise from our investigation, decision, or resulting course of action can be contested by submitting the complaint to a neutral arbitration association at our expense.
For complaints related to copyright violations, please follow our DMCA policy, and we will respond to copyright complaints as outlined in that policy.
For any other type of complaint, including violations of our Terms of Service, we commit to:Investigating your complaint promptly using the mechanisms we deem appropriate based on the nature of your complaint.If we need additional information or documents, we will contact you for further details.We will review your complaint in good faith within seven (7) business days and take appropriate actions to address the issue raised. All decisions made and actions taken will be final and non-appealable.
Frivolous Complaints
You agree not to submit frivolous complaints and to ensure that all complaints made under this Complaint Policy are justified and made in good faith. If we determine that a complaint made under this policy is in bad faith, we reserve the right to suspend or delete your user account.
Refund Policy
We adhere to global standards and are committed to reimbursing you in the event of major technical issues that significantly impact your agency's performance or the management of your team.
